Terms, Guarantee & Policies

TEMPLATE v1.0 · JULY 2026 · PLAIN-LANGUAGE EDITION

Founder's note (remove before publishing): this is a working template written in plain language for launch. Before going live with paid subscriptions, have it reviewed by a lawyer familiar with Indian consumer protection and e-commerce law, and fill in the company's registered legal name, CIN, and address.

1. Who we are

PawDeals ("we", "us") is a pet-deal discovery and membership service operated by [Legal Entity Name Pvt Ltd], [Registered Address], India. We help dog and cat parents find discounted pet products across online stores, and we track the savings made through our links.

2. What membership includes

A paid membership gives you: instant access to new deals (free visitors see them delayed), WhatsApp price-drop alerts, product watchlists, your personal savings meter, and the Savings Guarantee described below. Membership is billed monthly in advance via our payment partner and renews automatically until cancelled.

3. The Savings Guarantee

The promise: in every full billing month, if your tracked savings do not reach at least 2× your monthly membership fee, your next month of membership is free — applied automatically, no claim needed.

What counts as "savings": the difference between a product's listed MRP and the price you actually paid, on purchases completed through your personalised PawDeals links, as reported to us by our retail partners. This is the same "you save" figure shown on major Indian e-commerce product pages.
Tracked purchases only: savings can only be counted when the purchase happens through your PawDeals link in the same browsing session. Purchases made directly on a store, through other apps, or after clearing the link cannot be tracked and therefore cannot be counted — this is a technical limitation of retailer reporting, not a choice.
Reporting lag: retail partners report conversions with a delay of typically 1–3 days (occasionally longer). The guarantee is evaluated 4 days after your billing date to allow reports to arrive; free-month credits apply retroactively.
Returns and cancellations: savings on orders that are subsequently returned, cancelled or refunded are deducted from your meter in the cycle the reversal is reported.
Fair-use cap: the free-month credit applies for a maximum of 2 consecutive billing cycles. If your savings miss the goal for a third consecutive month, membership continues at the normal fee — and honestly, we'll suggest the membership may not suit your spending pattern, because we'd rather you save than subscribe.
Partial months: the guarantee applies to full billing cycles only, beginning with your first complete cycle.
Abuse: orders placed and systematically returned to inflate savings, self-dealing, or automated activity void the guarantee for the account.

4. What PawDeals is not

We are not a seller. All purchases are made on third-party stores under their prices, delivery, warranty and return policies. Disputes about an order belong with the store.
Deal prices change fast and stock runs out; we verify deals shortly before display, but we cannot guarantee a listed price will still be live when you reach the store.
Content on PawDeals — including the Paw Journal, Paw Answers and PawBot — is general pet-parenting information, not veterinary advice. For medical concerns, consult a qualified veterinarian. Paw Docs listings are a community directory, not endorsements.

5. Affiliate disclosure

PawDeals earns commissions from partner stores when you buy through our links, at no extra cost to you. As an Amazon Associate, we earn from qualifying purchases. This is how the service is funded and why we can offer the Savings Guarantee: we only earn when you actually save.

6. Billing, cancellation & refunds

Membership is charged monthly in advance through Razorpay. Prices are inclusive of GST; a tax invoice is issued for every charge.
Cancel anytime from your account — cancellation stops the next renewal; you keep access until the end of the paid period. No cancellation fees, no calls required.
Because the Savings Guarantee already protects the value of every month, membership fees are otherwise non-refundable except where required by law or in cases of duplicate/erroneous charges, which we refund promptly.
Founding-member pricing (₹199/month for the first 500 members) is locked for as long as the membership remains continuously active; it does not survive cancellation and rejoining.

7. Privacy, in short

We collect: your contact details, pet profile (type, food preferences), the purchases you log for your savings receipt, and payment status from our payment partner. We do not see or store your card details.
Your account data is stored in a database only you (and, for security, PawDeals administrators) can access; row-level security means no other member can query your rows. Our public leaderboard shows only a first name and a 4-character ID — never your email, phone or purchase history.
We use this data to run the service — deal personalisation, the savings meter, the guarantee, and alerts you've opted into. We do not sell personal data.
WhatsApp alerts are opt-in and can be stopped anytime by replying STOP or from your account settings.
You may request a copy or deletion of your data at privacy@pawdeals.in. Data needed for tax and accounting records is retained as law requires.

8. The boring but necessary

We may update these terms; material changes will be notified by email/WhatsApp at least 7 days before taking effect. Continued use after that constitutes acceptance.
Accounts engaged in fraud, abuse of partners, or scraping of our service may be suspended.
These terms are governed by the laws of India; courts at Mumbai have jurisdiction.
Questions, complaints, corrections: care@pawdeals.in. We reply within 2 working days.